SPRacquets

terms and conditions of services

Contents

1 Introduction..................................................................................................................................

2 Information we give you ..............................................................................................................

3 Your privacy and personal information .......................................................................................

4 Ordering services from us ...........................................................................................................

5 Right to cancel.............................................................................................................................

6 Effects of cancellation .................................................................................................................

7 Carrying out of the services ........................................................................................................

8 Payment ......................................................................................................................................

9 Nature of the services .................................................................................................................

10 Faulty services ............................................................................................................................

11 End of the contract ......................................................................................................................

12 Limitation on our liability..............................................................................................................

13 Third party rights .........................................................................................................................

14 Disputes ......................................................................................................................................

1 Please read the following important terms and conditions before you buy anything on my website and check that they contain everything you want and nothing that you are not willing to agree to. Summary of some of your key rights: The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that in most cases, you can cancel within 14 days. If you agree the services will start within this time, you may be charged for what you’ve used. The Consumer Rights Act 2015 says: you can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it; if a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable; if a time hasn’t been agreed upfront, it must be carried out within a reasonable time. This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133. The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully. This contract sets out: • your legal rights and responsibilities; • our legal rights and responsibilities; and • certain key information required by law. In this contract: • ‘we’, ‘us’ or ‘our’ means Stuart Parminter of 54 Rownhams Lane, North Baddesley, Hampshire, SO52 9HQ, UK, trading as SPRacquets; and • ‘you’ or ‘your’ means the person using our site to buy services from us. If you have any questions about this contract or any orders you have placed, please contact us by: • calling us on 07468 484450. Who are we? We are Stuart Parminter of 54 Rownhams Lane, North Baddesley, Hampshire, SO52 9HQ, UK, trading as SPRacquets. 1 Introduction 1.1 If you buy services on our site, www.spracquets.com, you agree to be legally bound by these terms and conditions. 1.2 These terms and conditions apply only if you are buying services on our site as a consumer (ie for purposes outside of your business, craft or profession). 1.3 This contract is only available in English. No other languages will apply to it. 1.4 When buying any services on our site you also agree to be legally bound by specific terms which apply to certain services. 2 Information we give you 2.1 By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please: 2.1.1 read the acknowledgement email (see clause 4.5); or 2.1.2 contact us using the contact details at the top of this page. 2.2 The key information we give you by law forms part of this contract and it is set out in full here. 2.3 If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it. 3 Your privacy and personal information 3.1 Our Privacy Policy is available at www.spracquets.com 3.2 Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information. 4 Ordering services from us 4.1 Below, we set out how a legally binding contract between you and us is made. 4.2 The service we provide is racquet sports coaching trips and comprises 3 distinct parts: 4.2.1 Making travel arrangements on your behalf and in your name, this may include the booking of flights and airport transfers for specific, fixed dates; 4.2.2 Booking accommodation for you, this will include reserving suitable racquet sports venues; 4.2.3 Provision of racquetball training sessions with a qualified, professional coach. 3 4.3 We will provide the services in paragraphs 4.2.1 and 4.2.2 through our travel agent and by placing an order on our site, you give us the authority to pass such of your personal details as are necessary to provide these services to you. 4.4 You place an order on the site by ’Pay Now’. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us. 4.5 When you place your order at the end of the online checkout process [i.e. by pressing ’Pay Now’ button] we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us. 4.6 We may contact you to say that we do not accept your order. This is typically for the following reasons: 4.6.1 we cannot carry out the services (this may be because, for example, we have a shortage of staff); 4.6.2 we cannot authorise your payment; 4.6.3 you are not allowed to buy the services from us; 4.6.4 we are not allowed to sell the services to you (for example, because you are under age to buy the requested services); or 4.6.5 there has been a mistake on the pricing or description of the services. 4.7 We will only accept your order when we email you to confirm this (Confirmation Email). At this point: 4.7.1 a legally binding contract will be in place between you and us; and 4.7.2 we will provide the services as agreed during the online checkout process. 5 Right to cancel 5.1 You have the right to cancel this contract within 14 days without giving any reason. However, you do not have the right to cancel if you requested for us to start providing the services during the cancellation period and the services are fully performed (ie the work is completed) during this period. This is further explained in clauses Error! Reference source not found. and 5.6 below. 5.2 Your cancellation right is additionally limited only to the services in para. 4.2.3 above. None of our other services (in paras. 4.2.1 and 4.2.2) attract this right. 5.3 The cancellation period will expire after 14 days from the day of the conclusion of the contract. 5.4 To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email) using the contact details at the top of this page. 5.5 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. 4 5.6 This means that if you requested for us to start providing the services during the cancellation period and the services are fully performed (ie the work is completed) during this period, you lose your right to cancel and will be required to pay the full price under this contract even if the cancellation period has not expired. 5.7 This does not affect the rights you have if your services are faulty. A summary of these rights is provided at the top of this page. See also clause 10 below. 6 Effects of cancellation 6.1 If you cancel this contract, we will reimburse to you the portion of the payment related to services in para. 4.2.3 above, received from you unless you requested for us to start providing the services during the cancellation period, in which case you must pay us: 6.1.1 for the services we provided up to the time you told us that you want to cancel this contract, which will be an amount in proportion to the services performed up to that point in comparison with the full price under this contract; or 6.1.2 the full price under this contract, if you lost your right to cancel this contract because the services were fully performed (ie the work was completed) during the cancellation period. 6.2 We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract. 6.3 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. 7 Carrying out of the services 7.1 We will carry out the services by the time or within the period agreed during the online checkout process and as set out in the Confirmation Email (see clause 4.7). If you and we have agreed no time or period, we will carry out the services within a reasonable time. 7.2 Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can start or restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to start or restart the services as soon as those events have been fixed. 7.3 If we are unable to perform the services in paragraph 4.2.3 above due to the unavailability of the named coach due to circumstances which cannot have been foreseen and were beyond our reasonable control, we will use our best endeavours to render that service through a substitute coach who will sufficiently qualified to perform the service in para. 4.2.3. 7.3.1 If it is not possible to deliver the service at all, we will refund its cost of this service to you in full. 8 Payment 8.1 We accept credit, debit cards payments or bank transfers. We do not accept cash or cheques. 5 8.2 We will do all that we reasonably can to ensure that all of the information you give us when paying for the services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us. 8.3 Upon placing of the order as set out in para. 4 above, your credit card or debit card will only be charged the amount of the deposit required to secure a place. The remainder will be charged once we accept your order (see para.4.7 above) and send the Confirmation Email to you. 8.4 All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via e.g. Verified by Visa; Mastercard®SecureCodeTM; or American Express SafeKey. 8.5 If your payment is not received by us in accordance with clause 8.3, we may charge interest on any balance outstanding at the rate of 10% percentage points per year above Bank of England base rate. 8.6 Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6. 8.7 All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate. 9 Nature of the services 9.1 The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The services that we provide to you must be carried out with reasonable care and skill. In addition: 9.1.1 where the price has not been agreed upfront, the cost of the services must be reasonable; and 9.1.2 where no time period has been agreed upfront for the provision of the services, we must carry out the services within a reasonable time. 9.2 We are under a legal duty to supply you with services that are in conformity with this contract. 10 Faulty services 10.1 Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at above. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please: 10.1.1 contact us using the contact details above; or 10.1.2 visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133. 10.2 Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law. 10.3 If the services we have provided to you are faulty, please contact us using the contact details above. 6 11 End of the contract If this contract is ended it will not affect our right to receive any money which you owe to us under this contract. 12 Limitation on our liability 12.1 Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any: 12.1.1 losses that were not foreseeable to you and us when the contract was formed; 12.1.2 losses that were not caused by any breach on our part; 12.1.3 business losses; or 12.1.4 losses to non-consumers. 13 Third party rights No one other than a party to this contract has any right to enforce any term of this contract. 14 Disputes 14.1 We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the services we have provided or any other matter, please contact us as soon as possible using the contact details set out above. 14.2 Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.